OBJECTIVES

To reduce the number of errors in the delivery of services to the minimum level

To provide the service within very shortest time possible

To increase the conversion ratio of enquiry to business to 80% within 2 years

To increase the average productivity of staffs each year by 10%

To take customer feedback in order to improve customer satisfaction level

To reduce the number of complaints from customers

Reduce the number complaints with suppliers

To maintain the employee satisfaction at high level

To improve the reporting process of deliverables

To keep the improvement opportunities, open for execution

To carry out continual improvement plans and strategies for the staffs